If you have just purchased the library:
This can happen sometimes if you attempt to download Cinematic Strings immediately after purchase. The links are generated on a per-customer basis, for extra security. Normally, this is done almost instantaneously but occasionally they can take a few hours for the links to go live.
If a few hours have passed since purchase and you still get this message, then you can contact us at firstname.lastname@example.org, or by using the form on the website. We'll update the links manually, and get you downloading asap!
If you've had the library for a while and need to re-download:
12-month online electronic backup can be added for $3.95 at the time of purchase. If this option is not added we always recommend making a backup copy of the entire Cinematic Studio Strings or Solo Strings folder to an external / backup HD for quick and easy re-installation in the future. If you do need to re-download, it's no problem - we can manually reactivate your links and re-send the download instruction emails. However after the first reset this will incur $7.50 fee to cover bandwidth and admin costs.